The marine business is highly competitive and can yield overly scrutinizing boatyard clients who demand service perfection and open and very responsive communication, or you might risk losing their business to the competition. So what can you do to delight your clients today in such a way that they won't leave for the next boatyard down the street?
This insightful, non-promotional ebook will share with you an understanding of:
- The need for centralized, online client communication that makes task sharing and service coordination simple and streamlined
- How to become your clients' go-to advisor when problems arise, while also edging out the competition
- How to alert your clients when service and maintenance are due
- How to wow your clients with your internal operational excellence which leads to better and more timely service and support
This ebook also includes an actionable checklist for keeping your competitors at bay. Follow it and you will be in a much better position to keep your clients for life while also keeing the competition from poaching your business.